Customer Service Officer – Pet Hospital (Fresher Welcome)

Key Responsibilities

- Serve as 'Ambassadors' – creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.

- Answer and triage phone calls, emails, messages from clients.

- Troubleshoot issues over phone calls, chat and handle customer complaints.

- Make calls, follow up and update on lists of customers.

- Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.

- Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.

- Relay appropriate information to/from clients to doctors and/or management.

- Quickly understand client needs and initiate the process of meeting those needs.

- Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.

- Maintain proper documentation in the electronic medical record.

- Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.

- Present and explain fee estimates for treatment/surgery to clients.

- Process payment transactions.

What We Are Looking For

- Good English communication skills.

- No experience or up to 1 year of experience.

- Phone skills and client service skills (plus).

- Friendly, outgoing, 'people-oriented' personality.

- Well groomed, organized, and detail oriented.

- Ability to handle money accurately and honestly.

- Sound decision-making skills.

- Ability to multi-task while working in a stressful environment.

What You Will Get

• Negotiation Salary. Competitive remuneration package

• Dynamic, supportive environment

• International Company with many different nationalities. Work an international working environment

• Year-End Salary Review

• A rewarding & meaningful role where you make a difference in pets' lives

• Frequent Team Building Activities

Ngành nghề: Dịch vụ khách hàng, Chăn nuôi / Thú y, Hành chính / Thư ký

Kinh nghiệm: 1 Năm

Cấp bậc: Nhân viên

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh, Hà Nội